there's this whole class of epistemically helpless people who somehow manage to live their lives despite profound confusion about how to obtain information efficiently. you interact with them a lot doing support of any kind. I have some empathy but it gets frustrating quickly
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it's like they live in a universe where reference documents don't exist and information is only valid when obtained through a direct social interaction granted, this is often how I deal with entities like banks, so maybe everything feels like a bank to them?
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Replying to @sonyasupposedly @sonyaellenmann
Since when do banks have people in them?!
4:56 PM - 16 Jul 2019
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