@TeamYouTube my Google Pixel 2XL will not open YouTube videos from a Google Chrome search. Help please?
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Replying to @srtrujillo03
What troubleshooting steps have you tried when you're opening a video from your device's browser? If you haven't already, try restarting your device or reinstall the app. More fix here: https://yt.be/help/sWdH . Let us know how it goes.
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Replying to @TeamYouTube
I cleared the cache on the chrome and YouTube app. I deleted both apps and reinstalled each app. I restarted the phone and it still will not play videos on the YouTube app.
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Replying to @srtrujillo03
Sorry to hear this is still happening – can you send a feedback report w/ these steps: https://yt.be/help/feedback ? While every individual report may not get a direct response back, we do review everything and use the details to investigate and fix issues. Really appreciate it!
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When I log out of my YouTube account and I do a chrome search it will then play videos on the YouTube app.
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