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José Luis Ricón Fernández de la Puente
@ArtirKel
·
Dec 10, 2021
Scaling tacit knowledge https://nintil.com/scaling-tacit-knowledge…
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Sonal Chokshi
@smc90
Replying to
@ArtirKel
and
@patrickc
this was a big focus for Xerox & PARC as well in 90s (for instance, for scaling unevenly distributed expertise to copier technicians in the field) -- cf the Eureka project https://kmworld.com/Articles/Editorial/Feature/Best-Practices-Eureka!-Xerox-discovers-way-to-grow-community-knowledge.-.-And-customer-satisfaction-9140.aspx… https://parc.com/technical-publications/communal-knowledge-sharing-the-eureka-story/… https://link.springer.com/chapter/10.1057/9781137552105_11… https://cambridge.org/core/books/abs/making-work-visible/communal-knowledge-sharing/769CEB27F3DD35A6DDBAD4406A3FB136…
4:16 PM · Dec 11, 2021
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