Scaling tacit knowledge
nintil.com/scaling-tacit-
Conversation
this was a big focus for Xerox & PARC as well in 90s (for instance, for scaling unevenly distributed expertise to copier technicians in the field) -- cf the Eureka project
kmworld.com/Articles/Edito
parc.com/technical-publ
link.springer.com/chapter/10.105
cambridge.org/core/books/abs

