: I'd say the news is the product; apps and sites are just ways to access the news service.
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Replying to @slightlylate
you and the chrome team should chat about it to our head of product.
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Replying to @tmaslen
: Can do! It's important to realise that we tend to think of the delivery mechanism as the product when we lose track of user needs
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Replying to @slightlylate @tmaslen
not sure I agree with this completely. Delivery mechanism has a huge impact on user experience
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Replying to @Joseph_Wynn
: sure, but I seek out the BBC brand _across mediums_ because of the editorial voice & standards; not form factor
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Replying to @slightlylate @Joseph_Wynn
: I'd take the BBC in print over upworthy crap direct-fed into my brainstem.
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Replying to @slightlylate @Joseph_Wynn
: so, to the extent that we're discussing (dis)advantages of the *same* service across media; ok. Sure. Otherwise, no.
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Replying to @slightlylate @tmaslen
fair call, and I agree. Just has this weird implication that the RSS feed & http://news.bbc.com are same product?
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Replying to @Joseph_Wynn
: they deliver the same service. It's fair to manage them as products, but I'd caution over-indexing on the tech.
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Replying to @slightlylate @Joseph_Wynn
: if you walk back to the question of "what does the user need from the experience?" it becomes a lot clearer.
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: from that lens, the website delivers the content + a way to connect to related BBC content more easily.
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Replying to @slightlylate @Joseph_Wynn
: the RSS feed enables distribution sans the context, but to a wider set of places.
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Replying to @slightlylate @Joseph_Wynn
: those have different value to both users and to the BBC. The trick is the balance.
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