Just shifts responsibility from OS to browser (also basically an OS at this point).
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That's the point: browsers move faster and are much more paranoid.
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I am not against the web, but so far none of the browser-based video chat provided this video call quality and problems are lower level than what can be fixed in userland. They would have used web only if they could. Let's just hope they fix underlying problems in their tech.
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There is little reason why a web-based video chat would have any disadvantages. In fact, modern codecs (VP9/AV1 video, Opus audio) are more accessible through e.g. Chrome/Edge than, let's say MacOS-native, which supports none of these by default.
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While I'm all for the web, in this case I don't believe it would be possible. You can only do end-to-end encryption with WebRTC if you do pure P2P (mesh topology), and that doesn't scale. WebRTC currently doesn't allow any double-keying necessary for e2e encryption through MCUs.
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Of course that applies to the complaints that their video isn't end-to-end encrypted. If you don't ask for that requirement, they could have a Web based experience instead.
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