With reflection & reading, I've realized that I've pretty much always IMPLICITLY taken a systems approach to technology. I've been trying to frame what I like/do more EXPLICITLY in systems language ("finding points of leverage for tech")—but it's kludgy. Thoughts on what works?
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Good orgs can extrapolate from their situation to how it might change. That gives them a way to justify the probability-changing effects of longer-term investments and discipline (in the areas it can change things).
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Systems thinking doesn't get a home in most orgs because it isn't where power pools. Even if it enables success, it'll be the short-run musculature (sales, eng, whatever) that flexed to make the success "happen" that gets promoted....which means that function calls the shots.
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I find that most companies with an answer to "who are your users" give demographic answers to that question, ("women and girls aged 15-25") which is an approach, certainly, but I don't think any less of a company for not being demographically targeted.
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If most PMs were able to confidently me about their demographics and the constraints they imply, I'd be *ecstatic*.
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