With reflection & reading, I've realized that I've pretty much always IMPLICITLY taken a systems approach to technology. I've been trying to frame what I like/do more EXPLICITLY in systems language ("finding points of leverage for tech")—but it's kludgy. Thoughts on what works?
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"who are your users/customers?" is such a tell. Most orgs don't know *where* they're playing, let alone what the game is or what their advantages are.
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Good orgs can extrapolate from their situation to how it might change. That gives them a way to justify the probability-changing effects of longer-term investments and discipline (in the areas it can change things).
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