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slightlylate's profile
Alex Russell
Alex Russell
Alex Russell
@slightlylate

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Alex Russell

@slightlylate

Chrome Project 🐡 & Web Standards TL; Blink API OWNER Named PWAs w/ @phae; probably making her ☕ DMs open. Tweets my own; press@google.com for official comms.

San Francisco, The Internet
infrequently.org
Joined December 2010

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    1. Dave Guarino‏ @allafarce 24 Apr 2019
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      Accenture committed to a "go-live" date with Hertz. A functional web site or mobile app was never delivered. Let me argue this is both parties' mistake: if you're building up to a massive go-live ("Big Bang launch") for 100% of users, this outcome becomes far more likely.pic.twitter.com/sA3pS4RPUt

      7 replies 26 retweets 222 likes
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    2. Dave Guarino‏ @allafarce 24 Apr 2019
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      What's an alternative Hertz could have chosen? A phased approach, slowly changing over parts of the customer experience and getting feedback as they went. Start with the simplest transactions, and for users not doing those, just send them to the (still live) old system.

      8 replies 31 retweets 324 likes
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    3. Dave Guarino‏ @allafarce 24 Apr 2019
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      Hrm, okay, yeah I don't know what to say here. If Accenture built a smartphone-responsive and desktop-responsive site, then wanted hundreds of thousands more dollars for a TABLET-responsive layout, "world class" may not the best label for their capabilities.pic.twitter.com/AydXODm5Ux

      11 replies 43 retweets 422 likes
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    4. Dave Guarino‏ @allafarce 24 Apr 2019
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      This one I quibble a bit more with. Hertz wanted an extensible design to be used across all its brands. Sure, this is doable, but the best approach here is probably starting with 1 brand, getting it live, then refactoring to make it extensible. (Again, though, never went live.)pic.twitter.com/fNo9a4Yid5

      5 replies 4 retweets 111 likes
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    5. Dave Guarino‏ @allafarce 24 Apr 2019
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      Two minor comments here: 1. I'm VERY interested to know how the front end code created (a) security and (b) performance problems. cc @slightlylate 2. "FED code" = the front end. That's a new one for me! (Please do not re-use this phrase, very potentially confusing.)pic.twitter.com/SHg1z5dtuJ

      13 replies 7 retweets 158 likes
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    6. Dave Guarino‏ @allafarce 24 Apr 2019
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      Ooo, what's "misleading" testing?? Fun fact for Hertz and others. There's a thing called Test Driven Development (TDD) where the tests are written first! You might consider insisting on that, and also looking into Behavior Driven Development (similar, but for capabilities).pic.twitter.com/iL2YiMn0it

      12 replies 9 retweets 188 likes
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    7. Alex Russell‏ @slightlylate 24 Apr 2019
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      Replying to @allafarce

      Do we know if the contracted site was deployed?

      1 reply 0 retweets 0 likes
    8. Dave Guarino‏ @allafarce 24 Apr 2019
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      Replying to @slightlylate

      It appears from the lawsuit that the Accenture codebase was never "deployed" if we're defining that as being available to real end-users. In fact, it looks like the new system, rewritten by a new vendor, is still not yet live.pic.twitter.com/XImTZYMdwk

      1 reply 0 retweets 3 likes
    9. Alex Russell‏ @slightlylate 24 Apr 2019
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      Replying to @allafarce

      While I very much think it's possible for frontend code to create security ("frontend" construed broadly) and performance issues (even narrowly), would also caution against taking the analysis of an org that hired Accenture to build a "website" in the Year of Our Lord 2016.

      1 reply 0 retweets 9 likes
    10. Alex Russell‏ @slightlylate 24 Apr 2019
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      Replying to @slightlylate @allafarce

      *Perhaps* Hertz had internal experts who were just so busy making internal tools that they couldn't build out a public site revamp; also that $32MM was cheap compared to their rate. *Perhaps* they were consulted only when the failure turned into "real money". *Perhaps*

      1 reply 0 retweets 2 likes
      Alex Russell‏ @slightlylate 24 Apr 2019
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      Replying to @slightlylate @allafarce

      *Perhaps* Hertz believed that $32MM was _quite enough, thank you_ and that the vendor proposal to purchase additional HW/SW was a bait-and-switch. *Perhaps* Hertz was also short of lawyers, so went with a "gentleman's agreement" regarding scope changes and supplemental charges.

      5:13 PM - 24 Apr 2019
      • 2 Likes
      • They're Taking Your Kids Next Dave Guarino
      1 reply 0 retweets 2 likes
        1. New conversation
        2. Alex Russell‏ @slightlylate 24 Apr 2019
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          Replying to @slightlylate @allafarce

          *Perhaps* Hertz is a competent global technology-acquisition and management organization which you should *totally* give your credit card to. *Perhaps*

          1 reply 0 retweets 1 like
        3. Alex Russell‏ @slightlylate 24 Apr 2019
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          Replying to @slightlylate @allafarce

          The hard part of this case for Hertz, ISTM, is the notion that any judge or jury would by sympathetic to any org that knowingly wrote a check to Accenture.

          1 reply 0 retweets 3 likes
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