Tried to wrestle down one of the pernicious rhetorical tactics that's leading teams away from success: https://infrequently.org/2018/09/the-developer-experience-bait-and-switch/ …
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This much is clear, but in the same sentence you say "even managers" this is what I would like clarity on. Are you suggesting that managers align more closely with users than developers?
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Managers generally aren't dialed in on the tradeoffs being made. A good manager trusts their team's technical instincts and sets rough guidelines. That is, they tend to trust that the team is making good engineering tradeoffs from the same place in the value-tradeoff space.
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