Observations can be a key way to understand #patientexperience. New report from @theIOM on how to do this better: http://iom.edu/Reports/2013/Observational-Studies-in-a-Learning-Health-System.aspx …
@loganwire Interesting. Heard about your survey via @tedeytan. Wondering if you're collecting hospital level data to compare w/ HCAHPS, etc
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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