@TeamYouTube Hi guys, I was part of a family plan. Since the owner moved to a different place, I am enrolled in YouTube premium in a new family plan with my roommate. I still see ads. And YouTube music doesn't play in background. Please help!
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Replying to @silvershadow94
Hmm, you may still be part of the old family plan. To check this, you can go to https://families.google.com . If yes, you need to leave the old plan to join your roommate's YouTube Premium family plan. You can follow the steps here: https://yt.be/help/W5Zu
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Replying to @TeamYouTube
I tried the link. It shows I am part of the new family plan. Any other suggestions?
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Replying to @silvershadow94
We'd recommend getting in touch with our live support team here: https://yt.be/help/purchases . They can help get this resolved for you!
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