.@signalapp Please tell me this is expected “failed to update” behavior on a non-jailbroken iOS device...pic.twitter.com/HxPbE8lzCF
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.@signalapp Please tell me this is expected “failed to update” behavior on a non-jailbroken iOS device...pic.twitter.com/HxPbE8lzCF
Hey @signalapp this is 100% a serious question, please respond. Is this a known bug? I'm considering wiping this device.
Have you switched the Apple ID that you are using on the device since you originally installed Signal?
If you open the App Store, tap on your profile in the top-right corner, tap on "Purchased", and search for Signal, do you see it in this list?
Yes. It’s so far down in the list (they’re sorted in chronological order, newest first) I had to give up on scrolling and used the search function.pic.twitter.com/6IYn3UXCRc
Your screenshot shows that the App Store doesn't think that you have Signal installed. Did you ever help us test a beta version of Signal through TestFlight? The only time we have seen this error is when Signal was installed using a different Apple ID than the current Apple ID.
You can also send us a DM if that would be easier. Our last reply just barely fit.
No problem. Thanks for helping us troubleshoot.
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