For us to help you better, please share a screenshot of your channel's 'Status and feature' page: https://goo.gl/aYtEBv . We'll look into this.
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By the way, i've done this already twice with your support and nothing gets resolved or answered. I get sent to Youtube Support on the site to speak with someone on chat and nothing gets resolvedpic.twitter.com/hGAHVrNxQT
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