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Shreyas Doshi
Shreyas Doshi
Shreyas Doshi
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Shreyas Doshi

@shreyas

product management @yahoo @google @twitter, now @stripe

Oakland, CA
linkedin.com/in/shreyasdoshi
Vrijeme pridruživanja: ožujak 2007.

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    1. Shreyas Doshi‏ @shreyas 26. sij
      • Prijavi Tweet

      Why change the standard pre-mortem script? In my experience, the standard pre-mortem meeting was very engaging *while* the team was in the room.

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    2. Shreyas Doshi‏ @shreyas 26. sij
      • Prijavi Tweet

      But how many times have you had an engaging meeting and then people leave the room and everybody forgets about it and reverts to old patterns?

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    3. Shreyas Doshi‏ @shreyas 26. sij
      • Prijavi Tweet

      That’s what I saw repeatedly when we employed the standard script. So, I began looking for ways to change that.

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    4. Shreyas Doshi‏ @shreyas 26. sij
      • Prijavi Tweet

      I wanted the team to A. be spotting major problems, and B. surface those problems up to other team members *throughout the lifecycle of the project*, not just at that one pre-mortem meeting.

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    5. Shreyas Doshi‏ @shreyas 26. sij
      • Prijavi Tweet

      What was missing, I realized, was an evocative, convenient lexicon that allowed people to talk about these things in a psychologically safe manner. Related: I learned quite late in my career the tremendous benefits of giving your team a context-specific lexicon. Don’t be me.

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    6. Shreyas Doshi‏ @shreyas 26. sij
      • Prijavi Tweet

      Enter the metaphors: Tigers Paper Tigers Elephants

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    7. Shreyas Doshi‏ @shreyas 26. sij
      • Prijavi Tweet

      The way I like to run pre-mortems now is to ask them to list out their concerns about the project in 3 different categories:

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    8. Shreyas Doshi‏ @shreyas 26. sij
      • Prijavi Tweet

      Tigerpic.twitter.com/0Nx1b7bB7j

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    9. Shreyas Doshi‏ @shreyas 26. sij
      • Prijavi Tweet

      Paper Tigerpic.twitter.com/clQ2pC9cHX

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    10. Shreyas Doshi‏ @shreyas 26. sij
      • Prijavi Tweet

      Why are you not worried about a Paper Tiger (even though others might be)? Usually because you’re responsible for the said area and have strong conviction that the ostensible Tiger is fully under control. You’ve got it!

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      Shreyas Doshi‏ @shreyas 26. sij
      • Prijavi Tweet

      Elephantpic.twitter.com/dEQgaNOTKt

      18:39 - 25. sij 2020.
      • 2 oznake „sviđa mi se”
      • Anna G Joseph Hurtado
      1 reply 0 proslijeđenih tweetova 2 korisnika označavaju da im se sviđa
        1. Novi razgovor
        2. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          An Elephant might not be a threat per se, but it’s the thing you’re worried no one is talking about. It’s the “elephant in the room”.

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        3. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          So, with this lexicon, here’s how I recommend running a pre-mortem meeting:

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        4. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          It’s 1 hour long and the flow looks like this:pic.twitter.com/a1emmbkH0M

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        5. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          During the context setting part, I introduce the pre-mortem concept (it’s always *someone’s* first pre-mortem) and ask everyone on the team to come up with: 2 Tigers (at least), and any Paper Tigers and Elephants they can think of.

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        6. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          There is absolutely no talking during this time. Quiet time! It’s amazing how long & productive a 10 minute stretch of silence can be in a meeting, when no one is talking.

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        7. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          After that, there’s another 10 minutes of Quiet time. During this time, people read everyone else’s Tigers, Paper Tigers, and Elephants. And they get to +1 others’ Tigers, Paper Tigers, and Elephants. Each person can give up to five +1s. So you need to be quite selective.pic.twitter.com/k2oSHFr9hy

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        8. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          Btw, this is all being done in a shared Google doc or a Dropbox Paper doc. One advantage of Paper being that you can easily see who wrote what.

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        9. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          And then, Quiet time is over. You go around the room, and people share their observations (e.g. what Tiger resonated the most, what they found surprising, etc.)

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        10. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          And, as the facilitator, you wrap the meeting up by summarizing the top themes that have emerged from the pre-mortem and sharing what people can expect next.pic.twitter.com/V2KSmkKBCq

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        11. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          So, what’s next? It’s the most important part of the entire process. The pre-mortem action plan. As the facilitator, you prioritize the top N Tigers / Elephants that emerged from the pre-mortem exercise.pic.twitter.com/qB8JdjJkmX

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        12. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          You create a document that summarizes the action plan and share it with the team for commentary. Here’s a hypothetical example:pic.twitter.com/9japrYgTaK

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        13. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          Note that your goal isn’t to list *every possible problem* in the action plan. You must focus on the major problems (i.e. the deadliest Tigers), and be fine with living with the minor ones.

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        14. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          You cannot (and should not) fix all problems because you don’t want progress to grind to a halt. But more importantly, I’ll observe that solving one problem often creates a different problem.

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        15. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          So you’ve got to have clarity on which problems you’re willing to live with and which ones you can’t live with. (this is perhaps applicable outside of one's work life too)

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        16. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          Also note that it’s important to list the verbatim Tigers and Elephants (as in column 2), since it reassures team members that their *direct input* was useful. Every item must have a single Directly Responsible Individual (DRI). (they can of course delegate, as appropriate)pic.twitter.com/9SIqvVGDjw

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        17. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          And the last column lists the proposed mitigating actions, in priority order, that will *reduce the chances* of the problem occurring, OR will *limit its negative impact* if it does occur.pic.twitter.com/6re4gZluix

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        18. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          Once you’ve reviewed the action plan with the team, make sure that you track progress against the action plan during the rest of the life of the project.

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        19. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          You can do it by merging the action plan with the overall project plan, so it becomes an integral part of “how we do things around here” vs. a one-off effort. So that’s pretty much it.

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        20. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          How do these pre-mortems help the team? Besides the obvious benefit of reducing the chances of major mistakes, I love it when team members wholly adopt the “Tiger", "Paper Tiger", "Elephant” metaphors.

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        21. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          It’s quite typical that, N days after the pre-mortem meeting, team members will say in a meeting/on Slack/email: “I recently thought of a Tiger that’s been worrying me since” “Remember, that’s the Elephant that Bob pointed out earlier. We still need to do work there.”, etc.

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        22. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          Saying in a meeting “I’d like to talk about a Tiger” is lower pressure on the individual than dealing with the fear (rational or not) of coming across as “pessimistic” or a “naysayer” when expressing their concerns in normal English. These metaphors can be quite powerful!

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        23. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          And by calling out the importance of spotting deadly Tigers and talking about the big Elephants, you create more psychological safety for team members to bring up their concerns.

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        24. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          After a well-run pre-mortem meeting, observe your team members as they exit the meeting. Odds are high that their faces will look more relieved, their gait more optimistic. Why? Because the problem that had been worrying thus far them is no longer just THEIR problem to carry.

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        25. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          This catharsis can by itself be priceless.

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        26. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          Shreyas Doshi je proslijedio/a tweet korisnika/ceShreyas Doshi

          Last week, I ran a (highly unscientific) Twitter poll to assess how common the practice of pre-mortems is. Only ~10% regularly run pre-mortems.https://twitter.com/shreyas/status/1220389045752123398 …

          Shreyas Doshi je dodan/na,

          Shreyas Doshi @shreyas
          ~10% said that their company / team regularly conducts pre-mortems. ~60% regularly conduct post-mortems. My message is simple: Do more pre-mortems so you have to do fewer post-mortems. Coming this weekend: A Tweetstorm on effective pre-mortems. https://twitter.com/shreyas/status/1218746507320381441 …
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        27. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          So, my request is simple:pic.twitter.com/Ap7foBYKl0

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        28. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          I'm hopefulpic.twitter.com/BU2Dn5QRGq

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        29. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          I hope more pre-mortems will mean: fewer privacy gaffes fewer security issues reduced system downtime fewer “should-have-succeeded-but-actually-failed” products clearer policy change communications better-run events less user misunderstanding and ultimately, happier customers.

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        30. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          This Tweetstorm is getting quite long (even by my standards), so I’ll stop here for now.

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        31. Shreyas Doshi‏ @shreyas 26. sij
          • Prijavi Tweet

          I have some more draft Tweets on this topic (including answers to a few FAQs). As an experiment, I’ll ask you to post any questions you have by replying to this Tweet. And I’ll commit to responding to the most relevant questions.

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        32. Još 2 druga odgovora

      Čini se da učitavanje traje već neko vrijeme.

      Twitter je možda preopterećen ili ima kratkotrajnih poteškoća u radu. Pokušajte ponovno ili potražite dodatne informacije u odjeljku Status Twittera.

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