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product management @yahoo @google @twitter, now @stripe

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    Shreyas Doshi‏ @shreyas 26. sij
    • Prijavi Tweet

    Twitter, now that we understand why the preventable problem paradox is so prevalent and pernicious, it’s time to talk about combating it. So, as promised, here’s a thread on pre-mortems.pic.twitter.com/DZm5MhDVu1

    18:24 - 25. sij 2020.
    • 30 proslijeđenih tweetova
    • 105 oznaka „sviđa mi se”
    • Justin Washington Eoin Murphy howard R. Bhavesh Rosa Nur Rizky F.T Anna G James Abley Rahul Dighe niels
    30 proslijeđenih tweetova 105 korisnika označava da im se sviđa
      1. Novi razgovor
      2. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        In this thread, we’ll look at the “what” and “how” of pre-mortems, along with a novel technique of using “Tigers”, “Paper Tigers”, and “Elephants” to run effective pre-mortems.pic.twitter.com/AL2sT6yqav

        1 reply 0 proslijeđenih tweetova 0 korisnika označava da im se sviđa
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      3. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        Shreyas Doshi je proslijedio/a tweet korisnika/ceShreyas Doshi

        But first, ICYMI, check out the thread linked below. While I knew that thread would resonate with some, it got way more popular than I had imagined. It seemed to especially strike a chord with folks in security, sysadmin, privacy, and related areas.https://twitter.com/shreyas/status/1218724150312751104 …

        Shreyas Doshi je dodan/na,

        Shreyas Doshi @shreyas
        Why do smart companies & orgs make stupid mistakes? A thread:
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        1 reply 0 proslijeđenih tweetova 1 korisnik označava da mu se sviđa
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      4. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        Shreyas Doshi je proslijedio/a tweet korisnika/ceShreyas Doshi

        And many of you shared (both publicly and in private) how it clarified some of the organizational dysfunctions you’ve seen over your careers. This Tweet is quite relevant:https://twitter.com/shreyas/status/1221149166807568384 …

        Shreyas Doshi je dodan/na,

        Shreyas Doshi @shreyas
        Odgovor korisniku/ci @RobertLepenies
        The core idea has been around forever: "an ounce of prevention is better than a pound of cure", "a stitch in time saves nine",etc. I hope the chief contribution of this thread is the recognition that "problem solving over problem prevention" deeply penetrates the psyche of orgs.
        1 reply 0 proslijeđenih tweetova 0 korisnika označava da im se sviđa
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      5. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        With that, let’s talk about a specific technique to help you do what’s right for your customers, your company, your team, by foreshadowing and mitigating the most blatant would-be blunders. That technique is pre-mortems.

        1 reply 0 proslijeđenih tweetova 0 korisnika označava da im se sviđa
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      6. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        It is one of 3-4 mitigations for the preventable problem paradox. It is also the most practicable one. You can literally implement this on Monday if you want.

        1 reply 0 proslijeđenih tweetova 1 korisnik označava da mu se sviđa
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      7. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        Post-mortems, after action reviews (AARs), etc. are becoming a part of the “standard process” at many organizations. (and I think that is great!)

        1 reply 0 proslijeđenih tweetova 1 korisnik označava da mu se sviđa
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      8. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        So, what’s a pre-mortem?pic.twitter.com/lzKwfpL8As

        1 reply 0 proslijeđenih tweetova 6 korisnika označava da im se sviđa
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      9. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        Note: you can (and likely should) do a post-mortem anyway, even if the project went quite well. But, moving along.

        1 reply 0 proslijeđenih tweetova 1 korisnik označava da mu se sviđa
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      10. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        Unlike a post-mortem—where you discuss what went wrong (and what you can learn from it)—in a pre-mortem, you get together earlier in a project’s lifecycle and ask the team to assume that the project has failed. And you prompt the team to come up with the reasons why.

        1 reply 0 proslijeđenih tweetova 6 korisnika označava da im se sviđa
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      11. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        This short and excellent HBR article by @KleInsight is required reading on this topic.https://hbr.org/2007/09/performing-a-project-premortem …

        1 reply 2 proslijeđena tweeta 10 korisnika označava da im se sviđa
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      12. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        Here are the highlights of the standard pre-mortem process:pic.twitter.com/flCQj5W9lb

        1 reply 2 proslijeđena tweeta 8 korisnika označava da im se sviđa
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      13. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        I’ll now share a modified pre-mortem script that has worked well on the teams I’ve worked with. As background, at Stripe, the teams I’ve led have regularly run pre-mortems for our products, particularly major product launches (e.g. Stripe Connect, Stripe Terminal).

        1 reply 1 proslijeđeni tweet 1 korisnik označava da mu se sviđa
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      14. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        And while we haven’t been 100% mistake-free, pre-mortems have enabled “calm product launches” and enhanced team productivity & morale.

        1 reply 0 proslijeđenih tweetova 1 korisnik označava da mu se sviđa
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      15. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        Why change the standard pre-mortem script? In my experience, the standard pre-mortem meeting was very engaging *while* the team was in the room.

        1 reply 0 proslijeđenih tweetova 0 korisnika označava da im se sviđa
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      16. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        But how many times have you had an engaging meeting and then people leave the room and everybody forgets about it and reverts to old patterns?

        1 reply 0 proslijeđenih tweetova 2 korisnika označavaju da im se sviđa
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      17. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        That’s what I saw repeatedly when we employed the standard script. So, I began looking for ways to change that.

        1 reply 0 proslijeđenih tweetova 1 korisnik označava da mu se sviđa
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      18. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        I wanted the team to A. be spotting major problems, and B. surface those problems up to other team members *throughout the lifecycle of the project*, not just at that one pre-mortem meeting.

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      19. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        What was missing, I realized, was an evocative, convenient lexicon that allowed people to talk about these things in a psychologically safe manner. Related: I learned quite late in my career the tremendous benefits of giving your team a context-specific lexicon. Don’t be me.

        1 reply 0 proslijeđenih tweetova 4 korisnika označavaju da im se sviđa
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      20. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        Enter the metaphors: Tigers Paper Tigers Elephants

        1 reply 0 proslijeđenih tweetova 1 korisnik označava da mu se sviđa
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      21. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        The way I like to run pre-mortems now is to ask them to list out their concerns about the project in 3 different categories:

        1 reply 0 proslijeđenih tweetova 1 korisnik označava da mu se sviđa
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      22. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        Tigerpic.twitter.com/0Nx1b7bB7j

        1 reply 0 proslijeđenih tweetova 2 korisnika označavaju da im se sviđa
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      23. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        Paper Tigerpic.twitter.com/clQ2pC9cHX

        1 reply 0 proslijeđenih tweetova 2 korisnika označavaju da im se sviđa
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      24. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        Why are you not worried about a Paper Tiger (even though others might be)? Usually because you’re responsible for the said area and have strong conviction that the ostensible Tiger is fully under control. You’ve got it!

        1 reply 0 proslijeđenih tweetova 1 korisnik označava da mu se sviđa
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      25. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        Elephantpic.twitter.com/dEQgaNOTKt

        1 reply 0 proslijeđenih tweetova 2 korisnika označavaju da im se sviđa
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      26. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        An Elephant might not be a threat per se, but it’s the thing you’re worried no one is talking about. It’s the “elephant in the room”.

        1 reply 0 proslijeđenih tweetova 3 korisnika označavaju da im se sviđa
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      27. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        So, with this lexicon, here’s how I recommend running a pre-mortem meeting:

        1 reply 0 proslijeđenih tweetova 0 korisnika označava da im se sviđa
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      28. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        It’s 1 hour long and the flow looks like this:pic.twitter.com/a1emmbkH0M

        1 reply 2 proslijeđena tweeta 14 korisnika označava da im se sviđa
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      29. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        During the context setting part, I introduce the pre-mortem concept (it’s always *someone’s* first pre-mortem) and ask everyone on the team to come up with: 2 Tigers (at least), and any Paper Tigers and Elephants they can think of.

        1 reply 0 proslijeđenih tweetova 0 korisnika označava da im se sviđa
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      30. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        There is absolutely no talking during this time. Quiet time! It’s amazing how long & productive a 10 minute stretch of silence can be in a meeting, when no one is talking.

        1 reply 0 proslijeđenih tweetova 1 korisnik označava da mu se sviđa
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      31. Shreyas Doshi‏ @shreyas 26. sij
        • Prijavi Tweet

        After that, there’s another 10 minutes of Quiet time. During this time, people read everyone else’s Tigers, Paper Tigers, and Elephants. And they get to +1 others’ Tigers, Paper Tigers, and Elephants. Each person can give up to five +1s. So you need to be quite selective.pic.twitter.com/k2oSHFr9hy

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      32. Još 26 drugih odgovora

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