Clark Kent (who is actually Superman) at Niagara Falls with colleague (and love interest) Lois Lane.pic.twitter.com/e3Z82DF7Af
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Unidentified man yells “Somebody do something” (as an aside: 1980s special effects at work here)pic.twitter.com/L0bZf832qC
Clark Kent has now transmogrified into Superman, zips towards the falling boy.pic.twitter.com/82sTxNT4i5
Superman manages to reach the boy just as the boy is inches away from certain death.pic.twitter.com/dvFmdBpVSO
Look at those faces, in awe, and appreciative of what Superman has just done.pic.twitter.com/WWVdqZQx5r
Look at Lois Lane. Pretty much ignored Clark Kent earlier when he tried to save the boy, but is vying for Superman’s attention after this dramatic save.pic.twitter.com/T0sLhXKCI5
Now, I have a question for you. If Superman is like most of us — if he cares about appreciation for a job well done — what will he do the next time he’s in this situation?
(A) Will he try to prevent the boy from falling? Or, (B) will he let the boy fall, transform into Superman within a nanosecond, and heroically rescue the boy from certain death?
It should be obvious that, if he’s motivated by appreciation and accolades (as certainly most humans are), you should bet on (B), not (A), being the correct answer.
Because what you just saw happens in the organizations that we’re part of, every... single... day....
In fact, this is such a common phenomenon that once you understand it, you’ll see it everywhere. Companies, non-profits, government. Especially the government.pic.twitter.com/xcHS0FeB4U
And while no organization (or leader) *wants to* incentivize problem creation over problem prevention, they unwittingly end up doing it anyway.
This paradox is so important for us to understand, as a community and as a society, that I’m going to share another story.
What you’re about to see is a remarkable couple of paragraphs from Rolf Dobelli’s excellent book “The Art of The Good Life”* https://www.amazon.com/Art-Good-Life-Surprising-Shortcuts/dp/0316445096/ … * As an aside, this is one of my top 5 all-time favorite books.
With this contrast between how humans innately perceive problem solving vs. problem prevention, is it any surprise that this paradox permeates almost every complex organization?pic.twitter.com/MaU0rOmBGo
Let’s bring this back to product management (and leadership in general).
In the earlier stages of your career as a PM (or a leader), it makes sense for you to go in and solve whatever problem is facing the team.
And some PMs (and leaders), after multiple years of doing this, convince themselves that problem *solving* is their job. They come in to the office, look for the “problem of the day”, and then get to work.
However, if you want to be a true and unselfish leader of people, to do what’s right for your company, you need to be the captain who just avoids the iceberg, and not the one who hits it and then heroically attempts to rescue everyone.
Leaders looking to combat the preventable problem paradox within their organization should: 1. Create awareness of its existence 2. Change the mechanisms for rewards and recognition 3. Embrace pre-mortems
Want to learn more about these solutions? Share the excitement via your replies, quote Tweets, retweets, and faves, and I’ll post a follow up thread within the next few days. (warning: it’ll be equally long :) ) To be continued...
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