When we read exposés in the press that lay out the timeline and events leading up to such mistakes (and there have been so many in just the past 5 years), the most common conclusion (incorrect) tends to be: “The people in these companies are stupid”
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Clark notices a little boy doing something dangerous / stupid at the observation deck.pic.twitter.com/GFgVMIwK56
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Clark rushes towards the boy, asking him to stop. Boy’s mom also notices and manages to get the boy down. He's safe now.pic.twitter.com/6KuiN4nj9f
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Notice, Lois is oblivious of this event during this whole time.pic.twitter.com/hYTcjDAZuA
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Clark runs back to Lois asking her if she saw what just happened.pic.twitter.com/kJqE1bmgGI
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Clark heads over to the nearby hot dog stand. Boy is at it again, but this time, putting himself in even greater danger (he’s now on the other side of the railing).pic.twitter.com/hARZY97EiU
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Unidentified man yells “Somebody do something” (as an aside: 1980s special effects at work here)pic.twitter.com/L0bZf832qC
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Clark Kent has now transmogrified into Superman, zips towards the falling boy.pic.twitter.com/82sTxNT4i5
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Superman manages to reach the boy just as the boy is inches away from certain death.pic.twitter.com/dvFmdBpVSO
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Look at those faces, in awe, and appreciative of what Superman has just done.pic.twitter.com/WWVdqZQx5r
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Look at Lois Lane. Pretty much ignored Clark Kent earlier when he tried to save the boy, but is vying for Superman’s attention after this dramatic save.pic.twitter.com/T0sLhXKCI5
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Now, I have a question for you. If Superman is like most of us — if he cares about appreciation for a job well done — what will he do the next time he’s in this situation?
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(A) Will he try to prevent the boy from falling? Or, (B) will he let the boy fall, transform into Superman within a nanosecond, and heroically rescue the boy from certain death?
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It should be obvious that, if he’s motivated by appreciation and accolades (as certainly most humans are), you should bet on (B), not (A), being the correct answer.
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Because what you just saw happens in the organizations that we’re part of, every... single... day....
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In fact, this is such a common phenomenon that once you understand it, you’ll see it everywhere. Companies, non-profits, government. Especially the government.pic.twitter.com/xcHS0FeB4U
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And while no organization (or leader) *wants to* incentivize problem creation over problem prevention, they unwittingly end up doing it anyway.
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This paradox is so important for us to understand, as a community and as a society, that I’m going to share another story.
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What you’re about to see is a remarkable couple of paragraphs from Rolf Dobelli’s excellent book “The Art of The Good Life”* https://www.amazon.com/Art-Good-Life-Surprising-Shortcuts/dp/0316445096/ … * As an aside, this is one of my top 5 all-time favorite books.
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