Last month, I gave a talk about product management & leadership @SVPMA.
This Tweetstorm covers one of the seven topics I presented at the talk.
It’s the topic that appeared to resonate the most with the audience.https://twitter.com/shreyas/status/1196807903929229313 …
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Why does Facebook make stupid mistakes, over and over and over again?
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What about the mistakes that Uber, Google, and so many others in our industry have made over the years?
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Mind you, I’m not talking about “mistakes in hindsight”. Rather they are the “what the heck were these people thinking?” flavor of mistakes.
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When we read exposés in the press that lay out the timeline and events leading up to such mistakes (and there have been so many in just the past 5 years), the most common conclusion (incorrect) tends to be: “The people in these companies are stupid”
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The next most common conclusion tends to be: “The people in these companies are evil” (also incorrect)
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So, what is actually going on when an otherwise smart, well-meaning organization makes obvious blunders? And why do some organizations tend to do this over and over again?
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While the exact details surely vary across these situations, one organizational cognitive bias most often at the root. What is it?
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People on Twitter, I present to you the preventable problem paradox:pic.twitter.com/OOJgqtFVwg
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Now, why do smart, even tremendously-successful organizations fall prey to this?
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There’s no better way to understand that than watching this scene from Superman II. It is, IMVHO, among the greatest 200 seconds in motion picture history.https://www.youtube.com/watch?v=-ikd_hRnVR4 …
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Watch it. I’ll wait. (For future readers: Use this link if the YT video gets taken down for some reason: https://www.google.com/search?q=superman+ii+niagara+falls+scene … )
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No, really, watch that scene before moving to the next Tweet.
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Welcome back. So, what did we just see? Let’s break it down.
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Clark Kent (who is actually Superman) at Niagara Falls with colleague (and love interest) Lois Lane.pic.twitter.com/e3Z82DF7Af
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Clark notices a little boy doing something dangerous / stupid at the observation deck.pic.twitter.com/GFgVMIwK56
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Clark rushes towards the boy, asking him to stop. Boy’s mom also notices and manages to get the boy down. He's safe now.pic.twitter.com/6KuiN4nj9f
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Notice, Lois is oblivious of this event during this whole time.pic.twitter.com/hYTcjDAZuA
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Clark runs back to Lois asking her if she saw what just happened.pic.twitter.com/kJqE1bmgGI
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Clark heads over to the nearby hot dog stand. Boy is at it again, but this time, putting himself in even greater danger (he’s now on the other side of the railing).pic.twitter.com/hARZY97EiU
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Unidentified man yells “Somebody do something” (as an aside: 1980s special effects at work here)pic.twitter.com/L0bZf832qC
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Clark Kent has now transmogrified into Superman, zips towards the falling boy.pic.twitter.com/82sTxNT4i5
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Superman manages to reach the boy just as the boy is inches away from certain death.pic.twitter.com/dvFmdBpVSO
Prikaži ovu nit - Još 28 drugih odgovora
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