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The reason I’m excited about automation of jobs relates to customer service. It will just be easier to never deal w/ humans in this regard.

what’s great is so much of the interaction can have simple rules. no need for me to deal w/ a Hertz rental car employee.

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don't replace the employee w/ machine interaction, recreate a system where you don't need the employee, like

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forget the employees, replace the cars so they can be self-driving, intelligent, and come pick you up.

forget the cars, let's just make everything in VR so you never have to go anywhere. ok, now I'm playing (I hope)

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