he/him 
It's been 1 week since someone drove into @Anagobarreto's car and @StateFarm are refusing to let us get it fixed despite having video footage showing that the other person was at fault
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In Australia whenever you get into an accident you file a claim with your own autoinsurance and it's their job to work with the other insurance cos. Seems like in the US, you have to get your car repaired through whoever admits fault, or else you're in for a fun time.
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FWIW my understanding based on last accidents was that if it wasn’t clear to the insurance provider who was at fault immediately you could get it fixed on your own dime and if they deem you weren’t at fault they would reimburse you. IANAL and all that though.
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Even if you're 1000% at fault, insurance still pays for the repairs, though. If you're *not* at fault (ie you get rear-ended) the only difference is that your insurance will try to get their insurance to pay your deductible (which they usually will)
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Thanks for the shout-out, Gabriel! We're thrilled to hear that you've had a pleasant experience with us. Have a great day! ^Andy
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