In Australia whenever you get into an accident you file a claim with your own autoinsurance and it's their job to work with the other insurance cos. Seems like in the US, you have to get your car repaired through whoever admits fault, or else you're in for a fun time.
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We're sorry to hear your experience isn’t going as expected, Sebastian. If you can DM us your name, claim # and phone #, we can have the situation reviewed and follow up with you in the next few business days. Thanks! - Megan
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State Farm denied my claim when I was in the crosswalk and struck by a driver who ran a stop sign insured by them. My health and auto insurance who isn't State Farm stepped in and quickly paid all my expenses. My auto insurance and the prosecutor said the driver was at fault
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