Never buying an @htc product again. I bought a @htcvive less than one month ago and it came with a dead pixel and a broken base station. I filled out a complaint which they never responded to and now I finally get a hold of someone and they tell me the replacement period is over.
Mentioning lawyers to any customer support rep is a good way to have them completely ignore you and direct you to only speak through their legal department.
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I’ve had the opposite happen on multiple occasions. Once when dealing with Telstra, and once when dealing with the company handling the warranty of our washing machine. Depends on the rep/organization I guess.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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he/him 