Hi there, really sorry to hear this! You should have been issued a metal card in the first place. You can order a replacement via your online account and it should be with you within a few working days.The plastic will carry on working while you wait. Best^M
@AskAmexUK I got sent two new Platinum cards (my own and a partner card for my wife).
Mine is plastic while she was sent one of the new metal cards.
I laughed that she had the better card but it's surely an accident.
Any reason why we couldn't both have the metal cards?
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