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  2. 7 hours ago

    Need a speaker for conference, mtg or panel? Contact me! I give great talks on Writing &

    2 likes
  3. 9 hours ago

    Uncover the latest trends in . of joins of to discuss the findings of a recent survey on preferences.

  4. 1 hour ago

    Will you show your support for in the guru contest? Vote here ->

    1 retweet
  5. 4 hours ago

    Explore new ways of guiding your success in the coming year so that all your holiday wishes (and wishes) come true.

  6. 4 minutes ago

    When I went to return the standing desk to , they had two others that were also opened and returned. : your products clearly and absolutely suck. Shame on you.

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  7. 3 hours ago

    The NICE User Group has nearly 11,000 members spread across the globe, and provides a collaborative atmosphere where everyone shares great ideas. Join a NICE User Group for the chance to experience it >>

  8. Dec 26

    "Customer Service means finding the best solution for each customer, quickly, correctly, and with a helpful attitude"

    1 like
  9. Dec 26

    To create brand loyalty and build relationships with your customers you have to meet them on their terms and use their preferred channels for communication. Read the blog.

    1 like
  10. 8 hours ago

    So true!! We’re all customers

    It costs nothing to look at things from your customers’ point of view.
    1 like
  11. 12 hours ago

    Customer complaints are the opportunity to turn an unhappy customer into a loyal one. Via

  12. 11 hours ago

    [RT ] Here are Shep Hyken's top five picks of customer service articles for the week of December 24, 2018. Via By

    1 retweet 2 likes
  13. Dec 25

    There are plenty of mistakes to be made in the field. has the scoop on how to avoid them:

  14. 7 hours ago

    Transactional service is important, but its true inspiration comes from the of the organization. is about culture. It is not about a front-line team, not about a department, and not about policy & procedure. Trending 5 of 5 on Amazon:

  15. 8 hours ago

    A large portion of your customers want – and expect – a quick answer or resolution to a question or problem, and unlike older generations, they don’t want to make a phone call to get it.

  16. Dec 23

    Posted by my wife about her 81 yr old mother - she was put off a train after a Red Cap she paid put her on the wrong train, conductor should have been somewhat helpful but was not

    1 retweet
  17. 4 hours ago

    2018 to 2019 – Customer Data Upheaval

  18. Dec 26

    In fact, Gartner predicts that AI bots will power 85% of customer service interactions by 2020.

    1 like
  19. 13 hours ago

    NICE has announced that a global eCommerce leader with 15 brands and 5 contact centers around the world has selected NICE inContact CXone for a comprehensive move of 2100 agents to the cloud. Learn more >>

  20. 5 hours ago

    Who's responsible for managing social at your company? The team is increasingly managing most if not all aspects of social engagement. Here are 4 key things you should keep in mind:

  21. 7 hours ago

    See what recent survey says pros think and what customers actually want when it comes to interactions. (Spoiler: humans still prefer humans)

    1 like

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