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  1. 13 hours ago

    Wow. I’ve been an advocate of social customer care for some time. Although call centers completely failed, I had my issue resolved through Twitter. Kudos to the social team!

  2. 2 hours ago

    Talkdesk empowers companies like to design the best contact center with clicks, not code; which allows them to maximize every customer interaction with access to the right information.

  3. Dec 17

    White Paper: 5 Ways to Improve Contact Centre Performance

  4. 6 hours ago

    [eBook] As the primary interface between an enterprise and its customers and prospects, the importance of providing a positive experience cannot be overstated.

    1 like
  5. Dec 20

    Talkdesk's seamless business tool integrations allow companies like to increase productivity and improve customer satisfaction.

    19 retweets 11 likes
  6. Dec 26

    customer service is the worst - no way to reach a agent, callback time is 2 hours. They haven’t heard about the value of customer experience yet. They just lost me as a customer.

  7. Dec 21

    RT : “The secret to success is good leadership, and good leadership is all about making the lives of your team members or workers better.” - Tony Dungy, How can you make life easier for your agents in 2019?

  8. 9 hours ago

    Is your customer support running 24/7? Customers are expecting more from companies and look for ways to engage with businesses at any time of the day. Consider your support center and increase scores.

  9. 6 hours ago

    Super-Agent saves the Christmas sale! comics - Special Christmas Edition.

    1 like
  10. Dec 26

    ICYMI: 8x8 Sr. Contact Center Marketing Manager shares her expertise on and in her latest article on :

    2 likes
  11. Dec 21

    In case you missed it… Learn about the real cost of your contact center turnover rate from employee termination through getting a new hire to achieve a good performance in the operations floor.

    2 retweets 1 like
  12. 2 hours ago

    Emotions are critical to facilitating a successful & journey. This is what you should add to your scorecards to quantify how an agent interaction can specifically measure Emotive CX:

  13. Dec 17

    Encore Personnel has launched a new specialist division, called Encore Contact Services, investing more than £120,000 in bolstering the service for its clients and concentrating on contact centre recruitment.

  14. Dec 24

    Successfully manage your environment while keeping your cool in the process. Five Tips for Improving Contact Center Management - #1 - Choose the right solution

    1 like
  15. Dec 21

    Want to become a better support pro? There's no time like the present. We've recapped the first half of our 8 Habits of Helpful Support Pros series on our today.

    19 retweets 13 likes
  16. Dec 23

    New blog post from Talkdesk “How Talkdesk Utilizes Security mediates to prevent security Breaches. # Security

  17. 9 hours ago

    In celebration of New Year’s, our office will be closed Tuesday, January 1. Wishing you and yours all the best in 2019. Cheers to a spectacular New Year!

  18. 7 hours ago

    How to Make Your a Happy Place This Season by

    1 like
  19. Dec 19

    💡 Keeping customer service agents motivated to perform their best can help businesses create stronger bonds with their customers, establishing greater brand loyalty... And who doesn't want that?!

    2 likes
  20. Dec 18

    Talkdesk helps customers like improve agent utilization and platform availability, leading to greatly improved customer satisfaction and retention and impacting the overall bottom line.

    22 retweets 15 likes

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