Stephen Morrissey    

@sbmorrissey

Professional UX unicorn and all-around geek. Blogger at and lover of unique things all over the world.

Pittsburgh, PA
stephenbmorrissey.com
Joined May 2009
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  1. Apr 22

    A one-time A/B test is absolutely no substitute for ongoing qualitative and quantitative research.

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  2. Apr 16

    Dashboards are often the solution when the system cannot provide an appropriate alert or trust in the system.

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  3. Retweeted
    Apr 9

    A heartbreaking sign of the times: In isolation wards where patients die alone, craving the touch of their loved ones, nurses fill gloves with warm water to simulate that comfort. They call it the Hand of God.

    5,009 replies 104,731 retweets 488,183 likes
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  4. Apr 5

    If you spend countless hours trying to differentiate your business, but measure success the same way everyone else does; you're doing it wrong!

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  5. Apr 5

    Asking people about Net Promoter Score is the 5th-grade equivalent of "do you like me: yes, no" notes; and share as much weight as those answers did in our lives.

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  6. Apr 1

    "Wear your masks, stay six feet apart, wash your hands, and try not to overthrow your government." - LOL!... It's just the right amount of snark we need from you Jarred!

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  7. Mar 31

    A company's business outcomes are inward-focused. But UX outcomes are outward-focused. The key to good UX metrics is showing the relationship between the two!

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  8. Mar 24

    If you are measuring success by engagement, as in how much activity is occurring on your screens and content... you're doing it wrong. It's not about people clicking on things, but rather delivering value to them.

    1 like
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  9. Mar 24

    If you are designing for business outcomes without any positive customer outcomes in mind, you're doing UX the wrong way.

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  10. Mar 17

    A great way to provide a good UX is to better understand your customer's customer. Dig deeper and provide real value to everyone your products influence.

    1 like
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  11. Mar 16

    What does say we do with metrics like NPS, SUS, C-Sat, CES? NOTHING! It is noise. "It's sorta like your organization (is) putting bonuses on the ability to tell whether a cloud looks like a lion."

    2 retweets 5 likes
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  12. Mar 10

    If you are a company that has regularly ghosted applicants, do not be surprised when the same happens to you.

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  13. Mar 4

    Humans are the only animals that use points to determine what they’re going to do for the next two weeks. Remember folks, this is a made-up construct. Agile development methodology works for you and not so you can be rewarded or penalized for your team’s velocity.

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  14. Feb 27

    My first virtual World Information Architecture Day! Best wishes to everyone out in the interwebs enjoying and especially my local peeps in Pittsburgh

    1 like
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  15. Retweeted
    Feb 27

    If we want to make more sense, we have to use the feeling part too!

    5 retweets 6 likes
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  16. Jan 27

    Can any recruiter explain why it is OK to spam candidates with vaguely-relevant jobs, hound us relentlessly if we show any interest, rush to get us to apply, never hear from you again, and then see the same job show up 3-4 weeks later?

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  17. 16 Dec 2020

    I am witnessing a very good use case failure at a post office self-service kiosk. Sending multiple boxes to the same address.

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  18. 1 Dec 2020

    It is difficult to get turned down for a job. But when you see that same job posted multiple times for the next year, you realize YOU were not the problem.

    1 reply 1 retweet 4 likes
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  19. 4 Nov 2020

    Is it the “new normal” for recruiters to rush you to sign a right to represent document, ask for a customized your resume, get references, and then completely ghost you?

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  20. Retweeted
    27 Oct 2020

    I don’t wanna assign blame anywhere, but the world seemed to be doing just fine until Kennywood took out the Log Jammer.

    53 replies 1,225 retweets 6,265 likes
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