Every time I give talks about smart cities-style tech, I remember the years I spent working in a call centre where every security & efficiency tool brought in for 'our benefit' was used to casually sow misery & in some cases hound people out of jobshttps://mobile.nytimes.com/2018/02/01/technology/amazon-wristband-tracking-privacy.html …
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This ranged from small but demoralising talks disguised as concern & designed to put people in their place (literally 'the percentage of time you've spent going to the toilet has increased this month, is there something we should know?')
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to singling out individuals, via constantly-shifting performance targets, & applying pressure until they buckled, usually in 3 months, & quit. No job security & continual backdrop of anxiety. Management used the tech to bolster their positions while everyone lower was expendable
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Occasionally, there'd be group chats to put forward concerns & suggestions to caring nurturing superiors, which just happened to be an ideal venue to spot people who "weren't team-players".
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A situation made worse by a toothless union & a bonus system that pitted everyone against everyone else for percentages of the pie. Those working through lunchbreaks & after paid hours (almost entirely young men without families) were naturally celebrated as 'team-players'.
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