5/ AI-washing doesn't count. The reason co's adopt Salesforce isn't Einstein, it's configurable workflows, ecosystem and GTM dominance
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6/ Why is there such a gap b/w the significant multi-domain advances that Google has seen with ML, DeepMind, etc., vs. every other company?
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7/ Some reasons: A) inability to implement dramatic process change, B) lack of usable data, C) lack of access to both ML, engineering talent
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8/ 1 more reason: businesses today largely have structured or text data, not images, voice. NLU is the least far along of those 3 AI domains
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9/ Of course, companies can (and should) certainly set out to capture more voice/images and progress NLP research
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10/ This of course doesn't apply to some industries that DO rely heavily on images (e.g. radiology). But today that's a smallish subset
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11/ RPA is NOT AI. It's fragile, hard to deploy, rules-based process automation tech based on GUI-level integration. More on this later...
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12/ Most execs have very little understanding of how to "apply AI" today
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12/ This is unsurprising: they are caught between the tech industry's "magic cognitive AI does everything" hype marketing...
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13/... and of course not having the technical understanding to identify labeled datasets/decisioning opportunities for supervised learning
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14/ AI-enabled consumer products are making much, much faster progress so far, delivering new UX to consumers who are voice and photo-first
15/ I'm optimistic we can do much better than this over the next few years as we get to the slightly less obvious ideas...
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16/... and there is more crossover between people who understand domain problems, workflow, modern ML and product
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despite training costs decreasing bc of obvious reasons (cheaper compute, DL), the consumer products have still required massive $$
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e.g., apparently building just the acoustic models for Alexa took $50M (never mind language models, etc.)
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Are you excited about anything you are seeing for voice in the enterprise? PS, thx for this thread!