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This happened to me before Christmas - Deliveroo suspended my account whilst they investigated what had happened. Still can’t access it today FFS
oh my GOD are you kidding? this is exactly what i'm afraid of - the investigation will be "ongoing" and i'll never get my money back
I can’t speak for getting money refunded I’m afraid - I didn’t lose any as the attempted payment failed. I managed to access my account just in time to cancel the payment details. Deliveroo seemed helpful for a day, but then just went silent and afaik are still looking into it.
This happened to me and I had to get my bank to raise it as fraud as Deliveroo was being so unhelpful. Bank refunded it all straight away though.
Happened to me too. @DeliverooHelp don't care. No response to last three emails. Time to contact the ICO.
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