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Any sort of dual/multi-factor authentication would stop this from happening.
yes! the people who stole my money logged into my account and changed the email address and literally didn't even have to confirm it from the original email? absolutely clueless
This happened to me before Christmas - Deliveroo suspended my account whilst they investigated what had happened. Still can’t access it today FFS
oh my GOD are you kidding? this is exactly what i'm afraid of - the investigation will be "ongoing" and i'll never get my money back
That is so bad, hope you get this all sorted. 
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