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Hey @DeliverooHelp loved it when I had my bank account drained by fraudulent charges last night! Especially loved when your customer service reps a) sent an email TO THE FRAUDSTERS instead of me about these charges and b) told me I might not even hear from you guys til Wednesday!
These people have my home address thanks to your poor security! I shouldn't have to wait even longer than today to find out what's happening with my money that has literally been stolen.
Not to be all "here's a take" but: this is not a new problem for Deliveroo. And I would recommend that, if you have an account, you check to make sure your card details haven't been autosaved because people are reporting that happening as well https://twitter.com/thesahilshah/status/1086289512999895040 …
Another weird thing to do is to request I DM and then ignore that DM for half an hourhttps://twitter.com/DeliverooHelp/status/1086287052151377920 …
or DM 
us your account email so we can further look into this.still no reply and READ THIS!!!https://twitter.com/thebowseat/status/1086297441740173313 …
Hey @Deliveroo your help account asked me to DM them and it's been nearly an hour and I've had no reply! Maybe you could actually reply to my messages when you literally request them?
Very normal way to speak to someone your company has defraudedpic.twitter.com/dpj8Juzxvx
Lol if I have any GDPR lawyers/experts on here, please DM me!
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