These people have my home address thanks to your poor security! I shouldn't have to wait even longer than today to find out what's happening with my money that has literally been stolen.
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Hey @DeliverooHelp loved it when I had my bank account drained by fraudulent charges last night! Especially loved when your customer service reps a) sent an email TO THE FRAUDSTERS instead of me about these charges and b) told me I might not even hear from you guys til Wednesday!
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Not to be all "here's a take" but: this is not a new problem for Deliveroo. And I would recommend that, if you have an account, you check to make sure your card details haven't been autosaved because people are reporting that happening as well https://twitter.com/thesahilshah/status/1086289512999895040 …
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Another weird thing to do is to request I DM and then ignore that DM for half an hourhttps://twitter.com/DeliverooHelp/status/1086287052151377920 …
This is concerning to hear, Sarah. Please jump onto our Live Chat
or DM 
us your account email so we can further look into this.Show this thread -
still no reply and READ THIS!!!https://twitter.com/thebowseat/status/1086297441740173313 …
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Hey
@Deliveroo your help account asked me to DM them and it's been nearly an hour and I've had no reply! Maybe you could actually reply to my messages when you literally request them?Show this thread -
Very normal way to speak to someone your company has defraudedpic.twitter.com/dpj8Juzxvx
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Lol if I have any GDPR lawyers/experts on here, please DM me!
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Friend of mine had £3,5000 worth of orders made on his account this week, with all the food being sent to a hotel room address.
@Deliveroo offered him £40 credit as a gesture. -
WOW actually in awe of this
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Send them a subject access request and get *all* the data they have on you, you'll find your case is escalated v quickly... https://deliveroo.co.uk/privacy pic.twitter.com/Cy2z41YxV3
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thank you!!!
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