Sarah ManavisVerified account

Sorry for a thread but I am so tired and so, so angry: My sister has been in the hospital for over 24h now, expecting to be seen for a minor procedure, which turned into emergency surgery, which turned into being admitted bc more serious cases took precedence (obviously fair).

She was originally going to get a bed in the normal NHS ward, but they were too full and a bed actually opened up in the private ward. So when they decided to send her there, we were like “fuck yeah, your own room and bathroom after this long wait, this is great.”

The only sad thing was that the NHS staff were AMAZING. Insanely attentive, comforting and calm while Tia was literally wailing in pain, and kept her up to date on what was going on — always clear and direct. But, we assumed the private staff would be just as good, if not better.

Long story short, this was not the case. Misread her chart, didn’t listen to her, lied to me about her seeing a doctor (she still hasn’t), to the point where they delayed her getting mads SHE WAS PRESCRIBED + DESPERATELY NEEDED. Did they apologise for fucking up? Of course not.

To top it all off, they repeatedly shat on the NHS staff who’d been treating her before. “Oh they don’t care downstairs”, “When they aren’t in front of you, they clock off”, which was well and truly the polar opposite of our experience.

(One NHS nurse was literally walking out the door to go home, but dropped her stuff without us asking to go and remind the other nurses what Tia needed and to give her a goodie bag of medical stuff she’d need after her procedure. Stunningly wonderful.)