Saying it's hard doesn't mean it can't and shouldn't be done responsibly. It's impossible to do perfectly. But the perfect shouldn't be the enemy of the responsible--esp. for platforms with huge resources to throw at it.
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Amen to that. To platforms this looks like critics are always moving the finish line.
@grimmelm's response to@oliviersylvain's recent piece was good on the issue of inevitable mistakes and realism. https://knightcolumbia.org/content/err-platform … -
There has to be a focus on post-removal process. Mistakes will happen, so there needs to be an accessible, meaningful expeditious, transparent way to address them.
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Transparency and user buy-in at all stages would be welcome. A reactive news cycle that polices content moderation decisions isn't ideal, but it's also the closest thing to transparency that we have at the moment.
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At the moment, I think the reactive news cycle is performing a healthy shaming, kick-in-the-pants function. It's neither ideal nor sustainable, but I think it has instrumental value toward the end of forcing platforms to institute better practices.
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