What the heck is the backstory here?
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I’m curious, did it say “cancelled” or “unsuccessful authorization”? the latter happened to me with the VIB sale, no option to retry payment and no notice at all!
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Same thing for me — no details about why the authorization was unsuccessful, which should have waaaaay before the sale was over?
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followup on this - I actually tried to place an order again recently and had the same issue
pretty sure their site/distribution is garbage rn
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Call. They got a new distribution center run by crazed robots (only 1/2 kidding). They have no idea who's order never shipped. Then the BI sale started and items went out of stock. VIB/Rouge orders then were cancelled. A mess.
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This happened to me too x3 with the dyson blow dryer order. Every other order with the same card was fine.
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Mine isn't canceled but it has still not shipped. I'm super white, so maybe my order gets to live in eternal limbo.
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My Sephora order also hasn't shipped 7 days after I ordered it... hmm. (Also Asian last name)
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Le chargement semble prendre du temps.
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