I frequently get emails in my inbox asking me to come down to Twitter HQ and be part of a focus group.
@yonatron yes! but they also aren't talking to people who like... know the product
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@sarahjeong They probably think it’s easier to keep an existing addict from leaving than to figure out how to hook non-users? -
@yonatron yes, but why not talk to an existing addict about which parts of the interface are... bad? rather than someone who's just confused -
@sarahjeong Because they keep fucking with the interface, and we complain, but we don’t actually quit Twitter?
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