I'm going to sign off Twitter for now but I will return to this conversation tomorrow and RT interesting points.
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2) Can community management / moderation become distributed labor?
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2)(b) What architectural features make that harder or easier?
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@sarahjeong very related to my summer summer research with@marylgray and@TarletonG http://socialmediacollective.org/2015/06/16/reddit-research/ … -
@natematias@marylgray@TarletonG oh thank goodness you're tackling this -
@natematias@marylgray@TarletonG it's a fascinating question and the entire future of the internet hinges on it ¯\_(ツ)_/¯
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@sarahjeong On both ends, end users and companies: don’t expect community managers to work 24/7 and through holidays. We deserve lives too.Merci. Twitter en tiendra compte pour améliorer votre fil. SupprimerSupprimer
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@sarahjeong ethical practice has to offer automated systems to protect users from abusive behavior that scales as a community scales -
@sarahjeong if success for the community (scale) comes at a cost to its membership, that's a broken, shitty community pretty quickly -
@sarahjeong subjecting a community team to the anguish of countless abuse reports that could be avoided through automation is just dumb - 1 réponse de plus
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@sarahjeong Whether you pay them or not, mods need backups and backups to those backups, with a rotation and shifts to prevent burnout -
@sarahjeong This is what the sexual assault hotline I'm volunteering for does, and they know what they're doing re: burnout prevention
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@sarahjeong Getting adequate easy-to-use automation tools to reduce repetitive work is important, with support from dev for improvements.Merci. Twitter en tiendra compte pour améliorer votre fil. SupprimerSupprimer
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#cmadfi RT@sarahjeong a couple questions I want to pose to you all: 1) What would ethical labor practices around community management be?Merci. Twitter en tiendra compte pour améliorer votre fil. SupprimerSupprimer
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@sarahjeong Communities don't sleep. Community managers do. There should be enough redundancy so that a CM doesn't ... -
@sarahjeong ... feel like staying up late to handle a situation because they're the only one up to speed on it. This can lead to burnout.
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@sarahjeong I think part of it is when making choices engineers technical parameters cannot be the only hard limits. Human costs must matterMerci. Twitter en tiendra compte pour améliorer votre fil. SupprimerSupprimer
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@sarahjeong success needs to include not just product, but the byproducts and impacts both for users and non usersMerci. Twitter en tiendra compte pour améliorer votre fil. SupprimerSupprimer
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Le chargement semble prendre du temps.
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