Important convo on my timeline about valuing community management / moderation as skilled labor. Please contribute, if you have stories.
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@sarahjeong The hypocrisy that blows my mind is that people who believe in good products should really care about their community -
IN SOCIAL MEDIA COMPANIES, THE COMMUNITY **IS** THE PRODUCT
@knowtheory -
It's absolutely senseless! It is a failure of empathy AND of the market.
@knowtheory -
@sarahjeong@knowtheory game studios are the 1 i'm most familiar with. you want players to love you & product! but most treat 'em like junk -
@sarahjeong@knowtheory a genuine hope & belief that if you drive away all your customers, more will come *poof* like magic - 1 réponse de plus
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@sarahjeong community managers are sometimes paid less than *tech support* in the tech industry. -
@randileeharper@sarahjeong I once had a programmer at a video game company tell me "Community Managers are the boothgirls of the office." - 1 réponse de plus
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@sarahjeong True story: during an acquisition, the engineers are worth $1m a head and the community manager is out of a job. - 1 réponse de plus
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@sarahjeong I have worked in a community position. My klout score was part of my review process because tech only understands numbers. - 1 réponse de plus
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@sarahjeong i went on vacation, and someone asked me who my backup was. i laughed and said i'd be checking email from Disneyland. - 1 réponse de plus
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@sarahjeong Considering CM is usually a 14x7x365 job I think every CM I know is vastly undercompensated. -
Tweet indisponible
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@AarthiD@sarahjeong (most of) those CMs don't count - though that brings up an interesting side-problem :) -
@AarthiD@sarahjeong Much like Dev & SA/Ops, Dev & CM need to be closely coupled, but organizationally (and accountability-ly) separate.
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@sarahjeong This is one of the worst things about reddit, IMO. Not only are mods not paid, but they aren't allowed to crowdsource being paid -
@sarahjeong they also provide really poor tools for moderation; there's no way to, say, block new accounts, or IP addresses. -
@sarahjeong so mods can either watch their communities go to shit or endure preventable abuse with no compensation
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Le chargement semble prendre du temps.
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