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saraashleyo's profile
sara ashley o'brien
sara ashley o'brien
sara ashley o'brien
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sara ashley o'brienVerified account

@saraashleyo

i write about tech and culture for @CNN. alum of @columbiajourn @uva ✨ sara.obrien@cnn.com tips — signal: 332.373.9755 or DM for protonmail

new york, new york
saraashleyobrien.com
Joined June 2009

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    1. sara ashley o'brien‏Verified account @saraashleyo 9 Apr 2020

      We looked into "tip baiting" -- a gross tactic some people are using to entice Instacart workers to pick up their orders with big tips but then taking it away after the delivery is made: https://www.cnn.com/2020/04/09/tech/instacart-shoppers-tip-baiting/index.html … w/ @kyurieff

      296 replies 798 retweets 1,631 likes
      Show this thread
    2. sara ashley o'brien‏Verified account @saraashleyo 9 Apr 2020

      one worker had her tip slashed from $55 to $0. "We always say: No matter what, never trust a tip," said another worker, who had her tip slashed $32 to zero.

      6 replies 53 retweets 564 likes
      Show this thread
    3. sara ashley o'brien‏Verified account @saraashleyo 9 Apr 2020

      while Instacart says the vast majority of people adjust tips upwards or don't adjust tips at all, it allows people to change tips for up to 3 days after an order.

      9 replies 41 retweets 416 likes
      Show this thread
    4. sara ashley o'brien‏Verified account @saraashleyo 9 Apr 2020

      one of the workers said the company should mandate a 10% tip "that sticks no matter what" on all orders until stay-at-home guidance is lifted and only allow people to tip above that should they choose

      13 replies 72 retweets 1,532 likes
      Show this thread
      sara ashley o'brien‏Verified account @saraashleyo 9 Apr 2020

      One worker had a customer tell her it was "unethical" that she wasn't able to find toilet paper (!) and updated her tip in the app to $0 after delivery. "I tried my best. A lot of people are detached from the situation going on."

      12:31 PM - 9 Apr 2020
      • 69 Retweets
      • 787 Likes
      • Ingrid DontfollowMe_ImLost2 Gillian Martin 💛 honestly.. just whatever hannah-rose OH NO! A BEAR! Nunzio Vuono mark gothko (still smirmx tho) brin🌹solomon
      21 replies 69 retweets 787 likes
        1. GamerForLife  🇨🇦 First Vax complete‏ @Chuckforevver 9 Apr 2020
          Replying to @saraashleyo @harDCor_barra

          That's terrible I always tip people making deliveries well during this crisis if it saves me from making a trip outside the home.

          0 replies 0 retweets 0 likes
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        2. Archie Bongiovanni‏ @grease_bat 9 Apr 2020
          Replying to @saraashleyo

          @Instacart you should allow folks to ADD to their tip but never, NEVER allow them to remove a tip!! LITERALLY not a thing in any other business or exchange!

          0 replies 5 retweets 75 likes
        3. This Tweet is unavailable.
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        1. Bezostown Bucks‏ @bezostown 9 Apr 2020
          Replying to @saraashleyo

          The drivers know where the tip-baiters live. 😎

          0 replies 0 retweets 2 likes
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        1. #KNIT Twit‏ @cyndy_jt 9 Apr 2020
          Replying to @saraashleyo

          I thanked my shopper and increased her tip. I recognize that my shopper is risking their life so I can eat.

          0 replies 0 retweets 9 likes
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        2. seekarete‏ @seekarete 9 Apr 2020
          Replying to @saraashleyo

          Seems like an adjustment made at their own peril. The shopper knows where they live.

          1 reply 0 retweets 4 likes
        3. The Goosecast‏ @TheGoosecast 9 Apr 2020
          Replying to @seekarete @saraashleyo

          As a part time pizza delivery driver, I am often comforted that we live in such a civilized society that people think nothing of calling me, a stranger, out to their house in the middle of nowhere, giving me a chance to see their entry points, being rude and stiffing me.

          0 replies 0 retweets 11 likes
        4. End of conversation
        1. KF Whatley-The Masked Fiction Writer‏ @FictionWriterNC 9 Apr 2020
          Replying to @saraashleyo

          Too bad that customer can't be blocked from ordering again. Let them go to the store themselves if they think it's that easy. Go find their own damn TP!

          0 replies 1 retweet 28 likes
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        2. Hanan Kolko‏ @HanktheK 9 Apr 2020
          Replying to @saraashleyo

          Name and shame. Also, depending on the state, it might be some form of wage theft.

          1 reply 0 retweets 3 likes
        3. Madeleine Essss‏ @lunarcamelco 9 Apr 2020
          Replying to @HanktheK @saraashleyo

          It’s very unrealistic to expect Instacart workers to publicly name the users who are doing this. Pressure the company to stop allowing it, not the workers who are being screwed by it.

          0 replies 0 retweets 2 likes
        4. End of conversation

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