I am awful at administrative tasks. I hoard important mail. I'm scared of detailed forms. I make scheduling errors and forget appointments. I forget to pay bills. These kinds of errors work out ok for me, but the stakes would be way higher if I was poor.https://www.nytimes.com/interactive/2020/01/28/upshot/administrative-burden-quiz.html …
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Social welfare programs are designed for certain populations. So government needs ways to make sure that the right people are getting them. But many states have designed systems that are hard to master.https://www.nytimes.com/interactive/2020/01/28/upshot/administrative-burden-quiz.html …
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Research shows that complexity matters. The people who get left behind when programs are hard to navigate are often the most vulnerable.
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@emilymbadger and I were interested in how often people make the kinds of mistakes that could be costly to the poor. So we conducted a national survey with@MorningConsult. It turns out that a lot of high income people also make errors.pic.twitter.com/axFoIoONyS
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Higher income people have advantages, because they can use tools and money to compensate for their deficiencies. And because the systems they navigate tend to be more forgiving. https://www.nytimes.com/interactive/2020/01/28/upshot/administrative-burden-quiz.html …pic.twitter.com/nBBs5w51w2
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You might argue that you (or I) would do better if the stakes were higher. That's probably true. But, in the bureaucracies that middle class people use, they frequently make errors too. https://www.nytimes.com/interactive/2020/01/28/upshot/administrative-burden-quiz.html …pic.twitter.com/G8zxm65r6A
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An interesting fact I learned reporting this story: As terrible as the DMV can be, DMVs have been getting way better. There is more automated renewal, online processes, sped up lines.https://www.nytimes.com/interactive/2020/01/28/upshot/administrative-burden-quiz.html …
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Meanwhile, many programs that offer benefits to low income Americans are getting more complex to navigate. https://www.nytimes.com/interactive/2020/01/28/upshot/administrative-burden-quiz.html …pic.twitter.com/kuIg1F4YFC
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The lights stay on via auto bill payment. But I still have some important mail I need to deal with. I made myself an inbox. It appears there's an "important" letter from my health insurer that I have not opened. If I used Medicaid, I might have lost it already.pic.twitter.com/sLhgNc2yxI
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If you're comfortable, please
#tweetyourmail. The mail in our article animation comes from@KevinQ 's "dread drawer."@emilymbadger totes important letters in her briefcase. Imagine if you had only 10 days to read it and respond or lose your health insurance.Prikaži ovu nit -
Here's
@FishmanEliot 's unopened mail https://twitter.com/FishmanEliot/status/1222142836344311808?s=20 …#tweetyourmail
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We highlighted some key survey results in our article. But if you're interested in everything we asked and learned, there's more. Toplines: https://int.nyt.com/data/documenthelper/6723-morning-consult-upshot-paperwork-poll-toplines/3ddf86938df3aa9080e4/optimized/full.pdf#page=1 … Crosstabs: https://int.nyt.com/data/documenthelper/6722-morning-consult-upshot-paperwork-poll/67a72dd21bef086f412e/optimized/full.pdf#page=1 … Many thanks to the
@morningconsult team for all their help.Prikaži ovu nit -
And thanks to the incredible
@rumsey for building our quiz and animating Kevin's mail!Prikaži ovu nit -
If you're interested in more about the history of administrative complexity in Medicaid: https://www.nytimes.com/2018/01/18/upshot/medicaid-enrollment-obstacles-kentucky-work-requirement.html …pic.twitter.com/96rxeDOhCQ
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More on effects of recent Medicaid paperwork changes here: https://www.nytimes.com/2019/10/22/upshot/medicaid-uninsured-children.html …
@abbygoodnoughPrikaži ovu nit -
More on the effects of tougher food stamps standards here from
@campbellnyt :https://www.nytimes.com/2020/01/13/us/food-stamps-work-west-virginia.html …Prikaži ovu nit
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