@salesforce @petercoffee How is #SFDC used in ticket and issue management, atop of CRM or Service Mgmt - are there good use cases?
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@jottvau@salesforce Service Cloud http://venturebeat.com/2013/02/25/salesforces-service-cloud-mobile-apps/ … or RemedyForce http://www.salesforce.com/remedyforce/features/ … are both relevant, I think.
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