Its really sad that #SFDC premier support is just as bad as basic support. 4 hr response to a lvl2 case. #notacustomercompany
@m1ndhive Hi Dan, I am so sorry about that. Is your case still open? If so, can you give me the case number so I can escalate it asap?
-
-
@salesforce All was already handled when the initial call was made, including a recreation of the issue on a G2M. Disappointed. -
@m1ndhive I'm really sorry about that. Please let me know if you need any further support help.
End of conversation
New conversation -
-
-
@salesforce No, case is still closed. 4 hrs for a Lvl2 Severity case just to have a rep ask for login access and verify org ID?Thanks. Twitter will use this to make your timeline better. UndoUndo
-
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.