83% of Twitter users and 71% of Facebook users expect a customer service response from a brand within a day http://bddy.me/13VCJ5z
-
-
Replying to @salesforce
@salesforce responding a day after a request is a lifetime in this instant feedback reality1 reply 0 retweets 1 like -
Replying to @EscapeHerndon
@DigitekOmer Agreed! What do you think is a reasonable time frame?
1 reply 0 retweets 0 likes -
Replying to @salesforce
@salesforce within 3 hours you should be able to provide a useful solution or acknowledge the clients pain and that you will work on it2 replies 0 retweets 0 likes
Replying to @EscapeHerndon
@DigitekOmer That sounds perfectly reasonable! Thanks for sharing your feedback with us.
10:49 AM - 13 Aug 2013
0 replies
0 retweets
0 likes
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.