83% of Twitter users and 71% of Facebook users expect a customer service response from a brand within a day http://bddy.me/13VCJ5z
@DigitekOmer Agreed! What do you think is a reasonable time frame?
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@salesforce within 3 hours you should be able to provide a useful solution or acknowledge the clients pain and that you will work on it -
@DigitekOmer That sounds perfectly reasonable! Thanks for sharing your feedback with us.
End of conversation
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