24 quick-fire tips from @callcentrehelp to improve customer satisfaction: http://bit.ly/11DxNT7 . Can you think of any others?
@T_Millen that's a great point Tom, it's so easy for brands to be more human than ever before with the rise of social media.
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@salesforce A good personal tweet to emphasise the point there. Yeah social media stops businesses hiding in the vast space of the internetThanks. Twitter will use this to make your timeline better. UndoUndo
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