@salesforce Not sure I agree about not scalable (especially for the #SMB portion of your audience that this YouTube video was viewed by) …
@BrianMakas Unfortunately, your recommendation isn't that scalable for a large company. We'd rather educate and empower the community.
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@salesforce ... your Main account has Tweeted 21k times, let's say they're all support related & going next step takes 20 minutes per ...Thanks. Twitter will use this to make your timeline better. UndoUndo
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@salesforce ... Tweet at a rate of $25 an hour that's about $175,00 in support expenses, yes it's a lot of money, but it is scalable ...Thanks. Twitter will use this to make your timeline better. UndoUndo
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@salesforce ... and I also think 20 minutes is very generous, creating a case (etc.) to redirect inquiry could be somewhat automated ...Thanks. Twitter will use this to make your timeline better. UndoUndo
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@salesforce ... so, 5 Tweets later I will say you provide top notch support but sometimes generic "go do this instead" is very frustratingThanks. Twitter will use this to make your timeline better. UndoUndo
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