@salesforce What is quick text?
@ShaunHolmless It's a feature of our @servicecloud, allowing you to write pre-set messages. Here is some documentation: http://bit.ly/TjwO6f
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@salesforce@ServiceCloud Thanks but this does not explain what it is? -
@ShaunHolmless looks like a tool you can use to write pre determined messages for your agents to quickly use, rather than retype each time. - 1 more reply
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@salesforce@servicecloud awesome thanks -
@ShaunHolmless You're welcome!
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