@salesforce do you have a link on case studies relating to integrating CRM & Social Media?
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@MoeAnabtawi HI Mohammed - Check out these two videos, they should help! http://youtu.be/O9QCykOZARU and http://bit.ly/Ts5qx0 - 1 more reply
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Great post on automating email templates
@salesforce How to Implement a Case Feed's Smart Template http://bit.ly/Rk7vvw#winter13#sfdcThanks. Twitter will use this to make your timeline better. UndoUndo
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