“Mistake vs conflict theory” is a false dichotomy. The most typical way people do harm is through subconscious motivation. There is optimization power steering towards the outcome you don’t like; but the person doesn’t have conscious control or insight into that process.
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This is why people have processes like "Five Whys" or experimental protocols or court trials with formal rules of evidence. "Ok what literally just happened here" will not usually be done well by default.
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Also, investigating "what literally just happened here" feels wasteful or "merely intellectual" if you aren't currently on board with the notion that there *is a problem worth caring about* in the first place. This is a legit disagreement! Just not usually made explicit.
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"Why are people going into so much detail to investigate what went 'wrong'? Things seem fine to me! This is bullshit!" <= totally valid reason not to want to do a postmortem.
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But if it's socially unacceptable to appear not to care about the problem, it's more likely that people will sabotage or derail the postmortem, or argue that it's being done wrong in some way, than own up to their real issue with it.
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End of conversation
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This is why I meditate.
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