I carefully believe that I have a better-than-average understanding of people- and I am constantly confronted with the reality that my provisional hypotheses are flawed, incorrect, wrong
This leads me to a very interesting thought: most people don’t understand people at all! 
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I was very confused, all the time, but I did note it for later. The people at work who were experienced in complex sales *never* came to firm, one-sentence conclusions about people.
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And, while I don’t really know what was going on there, I did notice that nothing in business negotiations was as permanent as I intuitively expected. Stony “no”s turned into “yes”es and the friendliest “yes”es turned into “no”s. We didn’t have “allies” or “enemies” to speak of.
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